POS Monitoring
The POS Monitoring tool in the Mozrest Partner Portal gives you full visibility into every communication between Mozrest and your POS system. Use it to verify that your endpoints handle requests correctly — during integration testing and in production.
What You Can Do
- Verify endpoint responses — confirm your POS returns the expected data when Mozrest sends a create/update/close order request.
- Trace order lifecycle — follow an order from creation through updates to closure or void.
- Diagnose failures — see exactly what payload Mozrest sent, what your endpoint returned, and why it failed.
- Test independently — validate your integration in sandbox without needing Mozrest support.
Accessing the Tool
- Log in to the Partner Portal (sandbox) or your production URL.
- In the left navigation, open Developer Tools.
- Click POS Monitoring.
Dashboard Overview
The dashboard shows a summary of all communication traces with filtering and a detailed trace list.
Summary Cards
| Card | Description |
|---|---|
| Total Traces | Total communications recorded in the selected time period |
| Success | Traces that completed successfully (HTTP 200) |
| Failed | Traces that returned an error or failed to complete |
| Pending | Traces still in progress or awaiting a response |
| Avg Duration | Average response time across all filtered traces |
Trace List
Each trace is displayed as a row with the following columns:
| Column | Description |
|---|---|
| Datetime | When the communication occurred |
| Flow | Direction (e.g. "Mozrest → Oracle Simphony" or "Oracle Simphony → Mozrest") |
| Venue | The restaurant associated with the trace |
| RMS Reservation | The reservation ID from the RMS (if applicable) |
| POS Order | Your order ID and check number |
| Duration | Processing time in milliseconds |
| Status | SUCCESS or FAILED |
Key Flow Types for POS Partners
As a POS partner, focus on these flow directions:
| Flow | What it shows |
|---|---|
| Mozrest → POS | Mozrest sending requests to your endpoints (create order, get tables, etc.) |
| POS → Mozrest | Your POS sending webhooks to Mozrest (order updates, closures, voids) |
| Mozrest → RMS | Mozrest forwarding your order data to the RMS (for context) |
Data Retention
- All personal guest data (names, phone numbers, emails) is encrypted — never stored in plain text.
- Trace logs are automatically deleted after 30 days.
- Order and reservation IDs are retained permanently for historical reference.