POS Monitoring
The POS Monitoring tool in the Mozrest Partner Portal gives you full visibility into every communication between your RMS, Mozrest, and the connected POS systems. Use it to verify that your reservation data reaches the POS correctly — during integration testing and in production.
What You Can Do
- Verify order creation — confirm that when you seat a guest, the POS receives and opens the order.
- Trace reservation updates — follow table moves, party size changes, and check updates end-to-end.
- Diagnose failures — see exactly where a communication failed, what payload was sent, and what error the POS returned.
- Test independently — validate your integration in sandbox without needing Mozrest support.
Accessing the Tool
- Log in to the Partner Portal (sandbox) or your production URL.
- In the left navigation, open Developer Tools.
- Click POS Monitoring.
Dashboard Overview
The dashboard shows a summary of all communication traces with filtering and a detailed trace list.
Summary Cards
| Card | Description |
|---|---|
| Total Traces | Total communications recorded in the selected time period |
| Success | Traces that completed successfully (HTTP 200) |
| Failed | Traces that returned an error or failed to complete |
| Pending | Traces still in progress or awaiting a response |
| Avg Duration | Average response time across all filtered traces |
Trace List
Each trace is displayed as a row with the following columns:
| Column | Description |
|---|---|
| Datetime | When the communication occurred |
| Flow | Direction (e.g. "Mozrest → Oracle Simphony" or "Zenchef → Mozrest") |
| Venue | The restaurant associated with the trace |
| RMS Reservation | Your reservation ID (if applicable) |
| POS Order | The POS order ID and check number |
| Duration | Processing time in milliseconds |
| Status | SUCCESS or FAILED |
Key Flow Types for RMS Partners
As an RMS partner, focus on these flow directions:
| Flow | What it shows |
|---|---|
| RMS → Mozrest | Your system sending reservation events to Mozrest (seated, updated, etc.) |
| Mozrest → POS | Mozrest forwarding your reservation data to the POS (order creation, updates) |
| Mozrest → RMS | Mozrest sending POS data back to you (order invoices, check updates) |
Data Retention
- All personal guest data (names, phone numbers, emails) is encrypted — never stored in plain text.
- Trace logs are automatically deleted after 30 days.
- Order and reservation IDs are retained permanently for historical reference.