Filtering & Tracing
The POS Monitoring tool provides powerful filters to help you find exactly the traces you need — whether you're debugging a specific reservation or monitoring overall health.
Basic Filters
These filters are always visible on the dashboard:
| Filter | Description |
|---|---|
| From / To | Date and time range |
| Venue | Filter by a specific restaurant |
| RMS | Filter by reservation system (e.g. Zenchef, SevenRooms) |
| POS | Filter by POS system (e.g. Oracle Simphony, Atlas) |
| Flow Type | Direction of communication (see below) |
| Status | All, Success, or Failed |
Flow Type Filter
Isolate communications by direction:
| Flow Type | Description |
|---|---|
| All | Show all communication flows |
| RMS to Mozrest | Your RMS sending reservation events to Mozrest |
| Mozrest to POS | Mozrest forwarding data to the POS (order creation, updates) |
| Mozrest to RMS | Mozrest sending POS data back to your RMS (invoices, check data) |
| POS to Mozrest | The POS sending webhook notifications to Mozrest |
Advanced Search
Click Advanced Search to reveal additional filters for tracing specific transactions:
| Field | Description |
|---|---|
| RMS Reservation ID | Your reservation identifier |
| RMS Reservation Reference | Your reservation reference number |
| POS Order ID | The order identifier assigned by the POS |
| POS Check Number | The check number for a specific transaction |
Tracing a Reservation End-to-End
When you need to follow a specific reservation through the entire RMS → Mozrest → POS chain:
- Get the identifier — your reservation ID, reference, or the POS check number from the venue.
- Open Advanced Search and enter it in the appropriate field.
- Review all matching traces — you'll see the full communication chain: your RMS sending the event to Mozrest, and Mozrest forwarding it to the POS.
- Click into individual traces to inspect payloads, responses, and errors.
Example
A venue reports that a guest was seated but the POS didn't open an order:
- Enter the RMS Reservation ID in Advanced Search.
- Check if a trace exists for RMS → Mozrest — did your system send the event?
- Check if a trace exists for Mozrest → POS — did Mozrest forward it?
- If the Mozrest → POS trace shows FAILED, click into it to see the POS error response.
This tells you immediately whether the issue is on your side (event not sent), Mozrest's side (not forwarded), or the POS side (returned an error).